Buy 2 Get 1 Free (BTGOF) Policy
Items purchased during a Buy Two Get One Free (BTGOF) offer are viewed as groups. The BTGOF offer applies to the lower-priced item(s) in the group, making the lower-priced item discounted or free. If a return is necessary, each item in the pair has a new, equal value based off of the order total for all the grouped items, where the same % off discount is applied to each item individually. Returning any of the items from a BTGOF offer will refund that discounted value of the returned item as Store Credit.
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Item(s) purchased during Buy two Get One Free offer can be returned for STORE CREDIT only.
Exchange
Items from a BTGOF deal cannot be exchanged. We do not offer direct exchanges. Exchanges can be facilitated by using a STORE CREDIT given for your returned item(s).
Shipping Policy
The buyer is responsible for all return shipping charges. Shipping charges are non-refundable. The refund amount excludes shipping fees. If you received FREE SHIPPING on your original order, you will be refunded the merchandise amount minus our shipping costs.
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Q And A
Please check to see if your question have been answered before sending us an email.
1. How does the BTGOF or Buy 2, Get 1 Free offer work?
Place at least THREE(3) items in your cart. The lower priced item will be FREE.
Use code BF24 at checkout to take advantage of the offer.
Example A: If you order One £30 dress, One £25 Kimono and One £20 Corset, you will receive the Corset at no cost. You will receive Three (3) items in total.
Example B: If you order three (3) £30 dresses and three (3) £20 Corsets, you will receive ONE(1) dress and ONE(1) Corset at no cost. You will receive Six (6) items in total.
Please ensure that you have orders in the numbers 3, 6, 9, 12 of items in your cart to maximize the effect of the Buy Two, Get One Free promotion.
2. Do both items have to be the same?
No. You can choose different colours of the same style, or same colours of same styles or completely different styles. The free item(s) will be the next sequentially lower priced item(s) in your cart.
3. If I buy one item do I qualify for a discount?
If you add one item to your cart, you have to pay for it: one does not quality for a discount.
4. Do I need a Code for buy two get one offer?
Yes, a code is required during check out. The code for the black friday saleis : BF24
5. Does buy two get one offer only apply to selected products?
No, it's applicable to every item on the website.
6. Can I use any other codes during BTGOF sales?
No, this sale cannot be combined with any other sales, offers, store credits or discounts.
7. If wrong order was shipped can I get a refund?
Yes you can get a refund or get the right item sent. But All products are thoroughly inspected and are made to go through various checks (including quality checks) before they are shipped to customers to avoid sending a wrong order.
8. How do I chose my outfits size?
Check the size guide to help with choosing your outfit size.
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9. Can I get Exchange for items from BTGOF offer?
Sorry, No Exchange given. The reason being that our clothes are in demand, limited and the offer is for a specified period. We cannot guarantee the items in your original BTGOF order will still be in stock or your new order will still be eligible for the BTGOF by the time the item is returned.
So we only offer Store credit for any returned item during Buy Two Get one Free Sale offer.
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​10. Can I get a Refund for BTGOF item?
No you cannot get a refund.
This is the because of the deep discount offered, all items purchased during our Buy Two Get One Free promotion period are final sale. You can only return for a STORE CREDIT.
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This is how a Store Credit Refund will work:
​If your first qualifying item is £30, the second qualifying item is £25, and your third qualifying item is £20 item. Your order will be discounted by £20 (this is the lowest qualifying item).
If either of the first two item is returned, the return value will be equal to the original purchase price reduced by its prorated discount. This will be the amount that will be given as a store credit.
Return information regarding BUY 2 GET 1 FREE or BUY 3 FOR 2 Offer:
* If all items are returned, a refund will be offered for the amount paid for product (shipping costs are not refundable)
* If partial return results in the order not meeting the BUY 2 GET 1 FREE the refund amount will be adjusted accordingly.
For eg, If you purchase 3 items of £30, £25 & £20, yout order total is £75. Your order will be discounted by £20 (this is the lowest qualifying free item) and you will pay £55(excluding shipping fees) after the offer is applied.
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If you wish to return only 1 item worth £30. Then the refund amount would be £10. This is the total amount paid £55, less total retail cost of the remaining 2 items £45(£25+£20).
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If you return only 2 item worth £30 & £25. Then the refund amount would be £35 (£55-£20). This is the total amount paid £55 less total retail cost of the remaining 1 items £20.
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If the you return the lowest qualifying free item worth £20. Then the refund amount would be £0. This is the total amount paid £55 less total retail cost of the remaining 2 items £55(£35+£25). The lowest qualifying free item cannot be refunded for a price.
Thank you for your understanding.