Buy 1 Get 1 Free (BOGOF) Policy

Items purchased during a Buy One Get One Free (BOGOF) offer are viewed as groups. The BOGOF offer applies to the lower-priced item(s) in the group, making the lower-priced item discounted or free. If a return is necessary, each item in the pair has a new, equal value based off of the order total for all the grouped items, where the same % off discount is applied to each item individually. Returning any of the items from a BOGOF offer will refund that discounted value of the returned item as Store Credit.

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Item(s) purchased during Buy One Get One Free offer can be returned for STORE CREDIT only.

 

Exchange

Items purchased through a BOGOF (Buy One, Get One Free) offer are not eligible for exchange. We do not provide direct exchanges. However, you can return your item(s) and receive store credit, which can then be used to place a new order.

 

Shipping Policy

The buyer is responsible for covering all return shipping costs. Please note that shipping fees are non-refundable and will not be included in the refund amount. If your original order qualified for free shipping, the refund will reflect the merchandise total minus the actual shipping cost incurred.

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Q And A

 

Please check to see if your question have been answered before sending us an email.

 

1. How does the BOGOF or Buy 1, Get 1 Free offer work?

Place at least TWO (2) / FOUR (4) items in your cart. The lower priced item(s) will be FREE.

Use code WEEKEND at checkout to take advantage of the offer.

 

Example A: If you order One £39.99 dress, One £29.99 Kimono, you will receive the Kimono at no cost.  You will receive two (2) items in total and pay £39.99
 

Example B: If you order four (2) £30 dresses and two (2) £20 Corsets, you will receive the two (2) corsets at no cost. You will receive four (4) items in total.

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Please ensure that you have orders in the numbers 2, 4, 6, 8,10 of items in your cart to maximize the effect of the Buy One, Get One Free promotion.

 

 2. Do both items have to be the same?

No. You can choose different colours of the same style, or same colours of same styles or completely different styles. The free item(s) will be the next sequentially lower priced item(s) in your cart.

 

3. If I buy one item do I qualify for a discount?

If you add one item to your cart, you have to pay for it: one does not quality for a discount.

 

4. Do I need a Code for buy One get one offer?

Yes, a code is required during check out. The code for the buy one get one free is: WEEKEND

 

5. Does buy one get one offer only apply to selected products?

Yes, it's applicable to items in the CLEARANCE section on the website.

 

6. Can I use any other codes during BOGOF sales?

No, this sale cannot be combined with any other sales, offers, store credits or discounts.

 

7. If wrong order was shipped can I get a refund?

Yes you can get a refund or get the right item sent. But All products are thoroughly inspected and are made to go through various checks (including quality checks) before they are shipped to customers to avoid sending a wrong order.

 

8. How do I chose my outfits size?

Check the size guide to help with choosing your outfit size.

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9. Can I get Exchange for items from BOGOF offer?

Sorry, No Exchange given. The reason being that our clothes are in demand, limited and the offer is for a specified period. We cannot guarantee the items in your original BOGOF order will still be in stock or your new order will still be eligible for the BOGOF by the time the item is returned.

So we only offer Store credit for any returned item during Buy One Get one Free Sale offer. 

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​10. Can I get a Refund for BOGOF item?

No you cannot get a refund.

This is the because of the deep discount offered, all items purchased during our Buy One Get One Free promotion period are final sale. You can only return for a STORE CREDIT.

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This is how a Store Credit Refund will work:

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​If your first qualifying item is £39.99, the second qualifying item is £20, Your order will be discounted by £20 (this is the lowest qualifying item).

If either of the two item is returned, the return value will be equal to the original purchase price reduced by its prorated discount. This will be the amount that will be given as a store credit. 

 

Return information regarding BUY 1 GET 1 FREE:

* If all items are returned, a refund in the form of store credit will be offered for the amount paid for product (shipping costs are not refundable)
* If partial return results in the order not meeting the BUY 1 GET 1 FREE the refund amount will be adjusted accordingly.
For eg, If you purchase 2 items of £39.99 & £20, your order total is £59.99. Your order will be discounted by £20 (this is the lowest qualifying free item) and you will pay £39.99 (excluding shipping fees) after the offer is applied.

1. If you wish to return only 1 item worth £39.99. You are no longer eligible for the free £20 item. Then the refund amount would be £19.99. This is the total amount paid £39.99, less cost of the free item: £19.99 (£39.99-£20).

2. If you return the lowest qualifying free item worth £20. Then the refund amount would be £0. Since you didn’t pay anything for the £20 item (it was the free one), you will not receive any refund. The lowest qualifying free item cannot be refunded for a price.

 

Thank you for your understanding.